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I'm running Vista Home Premium w/SP2. I bought a new external HD to put backup images on. I bought Macrium Reflect for this purpose.

I could not get any images to verify. I worked with one of their support people to try to find out why. They told me it was probably a hard drive issue.

I took my machine into the repair shop and had a diagnostic run on it. All hardware passed. They couldn't get it to verify an image either. I thought it might be Macrium so I downloaded a trial copy of Acronis True Image 2010 Home. I ran that and it aborted the backup process. The details were 'Operation with partition'0-0' was terminated. The archive is corrupt.'

Nothing tells me what archive or how to fix it. How do I find where the problem is. I've run diskck, no problems. I've run the system file checker too, it said no errors.

Yet the other day when I booted up I got a black screen telling me that there was a possible problem with the disk. It went through it's paces but came up with nothing again.

I keep my hard drive defragged on a regular basis. I did try a couple of those 'snake oil' registry cleaners. Boy were you right about those. I'll never touch another one of those as long as I live. RegCure is actually recommended by Microsoft as safe to use.

I also use Advanced SystemCare to clean house. I've tried system restore but couldn't find a restore point that would produce a verifiable image either. Any suggestions????

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Reformat and re-partition the external hard drive. That should fix the problem (unless the problem is on your own system drive). If that doesn't work, try plugging the external HDD into another computer to see if it works there - then we'll have a good idea which drive has the problem. If it's the external HDD, return it for a replacement. If it is your system drive, we'll have to do some extensive troubleshooting to isolate the problem.

Here are those steps if they are needed: Do you know when this problem began? Try a System Restore to a point in time BEFORE the problem began. Here's the procedure:.

Be sure to check the box to show more than 5 days of restore points. If the first attempt fails, then try an earlier point or two. NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use Windows Update for the updates. Use the recovery disk if the system prompt doesn’t work.

The recovery disk works a bit different from the above procedures but if you follow the prompts from the System Restore menu option with the above information you should be able to restore with no problems. If the System Restore doesn't work, do a Startup Repair by booting to the genuine Windows Vista Installation Disk (or one you can borrow from ANYONE) or from a Recovery Disk. Here's the procedure:. To boot to the CD you may need to change the BIOS to make the CD-drive first in the boot sequence. To do that, wait for the screen that tells you the F key to push to access the boot menu or boot setup. Push it quickly. Make the changes, save your work, and exit.